FAQs

Your business is unique, so we design and build bespoke websites to suit your exact requirements. 

We quote almost entirely, based on the number of hours we need to plan, design, build and deliver your website, so it's best to ask us for a quote.

We then encourage a short Discovery call so you can meet us face to face on Zoom and we can ask some questions which help us come up with the estimate for your new website.

There is no limit to the number of pages you can add to your site. Some of our clients have thousands of pages within their sites.

However, to maintain a site of that size can be difficult and for SEO reasons it's best to go for quality, rather than quantity.

Absolutely!  We will show you how to update your site prior to going live so you can get going once we launch.

We also send you our list of user guides to help job your memory, and we are always on hard to help out should you get stuck on something!

The websites we create are based on a low-maintenance platform, so it's unlikely you would need a monthly support retainer.

However, there will be occasional updates to the software, so it is best to budget at least few hours for that.  Larger sites will require more code updates and testing.

Of course!  Just get in touch and we'll arrange a demo at a time that suits you.

Concrete CMS is open-source like WordPress.  There are no subscription fees to use it. 

Concrete is distributed under the MIT license, which allows users to use, modify, and distribute it freely.

Anyone who knows the usual web-programming languages i.e. HTML, CSS, PHP and JavaScript can build sites using Concrete CMS.

Concrete is more niche than some other platforms like WordPress, but is still used globally by hundreds-of-thousands of editors, designers, developers and business owners.

In the UK, there are thousands of websites running Concrete and many agencies and developers to support you.

SEO is not as instant as turning on ads, however it can still delivery results quite quickly, for example by optimising internal links, fixing technical issues etc.

The key thing is, once you switch off Ads, you have no visibility.  With SEO, you have more lasting visibility.  However, we recommend continuing to develop SEO over time to get maximum results.

We recommend a minimum commitment of six months to start to build solid benefits from SEO.

Nope!  Like many things, SEO requires knowledge and experience to get it right.

We don't use any black hat techniques, we develop your site over time, building it up so Google starts to rank it highly. 

It's actually quite simple when you get down to it!

We sure do!  We offer different packages depending on your budget and the amount you want to be involved.

These are:

• Done for You
• Done with You
• Do it yourself

To learn more, head over to our SEO page.

The budget is spent in the following ways:

• Working with you to determine your goals and requirements from the SEO work
• Researching client and competitors existing rankings
• Technical set up and changes on your website
• Content research and writing
• Link building
• Your monthly reports

We do!  Through our UK partner, we offer very high-quality hosting at reasonable prices.

Our hosting partner offers the best support we have used, which is why we have been with them for over 10 years!

They also invest in state-of-the-art servers so your website is stable and has very fast page load times, which is critical.

We have a range of hosting packages to suit every requirement.

You get website hosting, email hosting (if you need it), FREE SSL certificate, daily backups and a 24/7 team of experts to look after everything for you.

Hosting also has security built it, with a Firewall, anti-malware up to date software.

We even throw in a FREE domain name!

You can use your own hosting should you prefer, but we may need to charge additional set up hours if we encounter any issues with your hosting.

You will need hosting with flexible PHP options, MySQL and running a server like Apache, Litespeed or Nginx.

Because we run 150+ websites on our servers, we always recommend you use our hosting to guarantee a secure, fast and reliable website.

Like with so many things life, cheap often means compromise.

If your website is often experiencing downtime, then the cost to you could be quite high.

Here are some reasons why cheap hosting if often a bad idea:

• Slow Performance
• Shared amoung too many sites
• You could get blacklisted
• Poor / no support
• Lack of features or software

Find out more here.

We have worked with over 90 clients and look after over 150 websites.

We great client retention and always endeavor to deliver great solutions that are high on value.

We offer phone, email and ticket support.  Clients can even jump on the live chat on our site and we have a growing number of clients using WhatsApp, because that suits them.

We are very open to being contacted and are always available.

Some agencies charge a minimum of any hour, we do not.  We charge in 15 minute blocks, to keep things simple. So if a website change takes 15 minutes, that's all you get charged!